MyOperator Engineering - Design, Develop, Scale

Our Culture

Our Values

MyOperator Engineering team culture is built on 3 core pillars – Ownership, Integrity, and Perseverance. We promote and value transparency & communication throughout the team.

Choose how you work

People can choose to work anytime, anywhere, any duration. We just focus on the collaboration and results.

Collaborate to Evolve

We focus on collaboration between team and people, creating the best environment for learning and growth.

Research based Development

We want MyOperator to be awesome, that's why encourage people to do deep research in required topics before development. There is a lot of freedom given to each engineer for out of the box thinking.

Guidance not Reporting

Technical Leads at MyOperator continuously encouraged to work with their teams on cross-skilling and up-leveling engineers on newer technologies.

Focus on Results

All people in the team very serious about achieving the results and targets. We follow OKR process for planning and delivering features every quarter.

What we do?

reliability at scale

We design and create distributed systems with reliability and scalability in mind.

We are handling half-million calls regularly with complete resilience.

We are involved with cutting edge technologies in cloud-native environments like serverless, containerization, event driven systems extensively.

Building custom AI models to understand the calling patterns of users and suggest insights accordingly.

We are leading innovation on Emotion detection, keyword detection and speech recognition over raw speech using deep learning.

Cool things we are working on

Road Map

Q2 2020

Lanched OBD project which allows companies to integrate MyOperator into their calling systems. Designed with event driven and microservice architecture to support 10 million calls a day.

Q4 2020

Launched One way calling mobile app to make it easy for the users to make outgoing calls from mobile through MyOperator.

Q3 2021

Launch of Emotion detection system (Beta) in MyOperator, which could detect emotions like anger in raw audio data. Helping companies to detect problems in communiction.

Q4 2021

Launch of MyOperator Marketplace to allow other developers to integrate MyOperator into other products easily. Which which help expanding the MyOperator Ecosystem.

Q1 2022

Launch of keyword detection AI in MyOperator which will enable users to search audio recordings like we search text.

Q2 2022

Launch of MyOperator Voice Bot (Beta), allowing the users to interact with MyOperator IVR with speech.

Q4 2022

Launch of customer adaptive AI agent, to analyse calling data and find anomalies in user behaviour and usage patterns.

2023

Launch of Emotion Detection V2 AI, will help users to improve thier conversation by analysing thier recordings, detect problems and suggest improvements.